Refund Policy

At Bharatiya Utsav, we strive to ensure a smooth and enjoyable shopping experience for our customers. If you are not completely satisfied with your purchase, we’re here to help with a clear and fair refund policy.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The product you received is defective, damaged, or incorrect.
  • The product does not match the description or images provided on the website.
  • The product is returned in unused, original condition with all packaging intact within 7 days of delivery.

Certain items are non-refundable, including:

  • Custom-made or personalized products.
  • Perishable goods (such as sweets, food items, or flowers).
  • Products marked as non-returnable or final sale on the product page.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at customersupport@bharatiyautsav.com with your order number and reason for requesting a refund.
  2. Provide clear photos of the damaged, defective, or incorrect product if applicable.
  3. Wait for our team to approve the refund request, which typically takes up to 3 business days.

3. Return Shipping

  • In case of a defective or incorrect item, we will cover the cost of return shipping.
  • For other eligible returns, customers are responsible for return shipping costs unless otherwise stated.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking confirmation.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.
  • If approved, the refund will be processed within 10 business days, and the amount will be credited back to your original method of payment.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or payment method again. It may take some time before the refund is officially posted.
  • Contact your bank or payment provider, as there might be a processing delay on their end.
  • If you’ve done all this and still have not received your refund, please contact us at customersupport@bharatiyautsav.com.

6. Exchanges

If you wish to exchange a product, please contact us within 7 days of receiving the item. Exchanges are subject to stock availability. If an exchange is not possible, we will offer a full refund instead.

7. Contact Us

For any questions or concerns regarding our refund policy, feel free to reach out to us at Customer Support Email at customersupport@bharatiyautsav.com. We are here to help!

Thank you for shopping with Bharatiya Utsav, and we look forward to serving you again!